Kitchen Nightmares - Amy's Baking Company Update - Open or Closed? (2023)

In this Kitchen Nightmares episode, Gordon Ramsay visits Amy's Baking Company in Scottsdale, Arizona.

Amy's Baking company is owned by Samy Bouzagio and wife Amy Bouzagio.

Samy invested $1m to open the business for his wife in 2006 so that she could pursue her dream of opening a restaurant.

Samy runs front of house and Amy runs and cooks in the kitchen.

They had their head above water until a number of local bloggers reviewed the restaurant.

They gave the restaurant poor reviews and criticised the place and as a result they lost business.

Customers still complain and Amy ignores everything that they say about the restaurant or her food.

Both her and Sammy retaliate against customers or ask them to leave the restaurant when they return food or give negative feedback.

Before Gordon arrives Amy and Samy prepare for his visit by doing a big clean up.

There is footage of the day before Gordon arrives Miranda is a server who is not allowed to use the POS, pour alcohol or handle money.

Amy only cooks one ticket at a time so the diners are waiting a very long time to get their food.

The food that is received is sent back including under cooked pizza and poor salads.

One customer has enough of waiting for his pizza, asks about the pizza, is given a tirade of abuse and tries to leave.

Amy threatens to call the cops and Samy tries to stand in their way to stop them leaving!

Gordon arrives the next day and he meets Sammy and Amy seeing the full display of dessert and cakes.

Amy does not waste any time complaining of bloggers and online reviewers, overwhelming Gordon with information.

He is taken on a tour of the kitchen and is impressed as it is as clean as a sterile doctors surgery.

Server Katy tells Gordon that the problem in the restaurant is Amy and Samy.

Gordon sits down with the couple and samples a slice of Amy's cake, that he brands as delicious.

The owners say when either one of them are not around they close the restaurant.

They complain their staff are not competent having gone through hundreds of employees already.

They say online bullies are the problem of their business and they have been retaliating to the online attacks.

Amy’s goal is for Gordon to deem their restaurant good to counter the negative comments.

Gordon asks if they have children and they say no they have cats.

Amy reveals she speaks cat and Gordon tells them both that they are nuts.

(Video) Amy’s Baking Company owner survived Gordon Ramsay’s ‘Nightmare’ | Internet Infamy | New York Post

Gordon talks to Miranda, who reveals that she does not receive tips and Samy takes all of the tips.

Gordon confronts Sammy about the tips situation and he says she is not good enough to earn it.

He says that he does most of the work so he should get the tips.

Gordon orders the pear and fig prosciutto pizza, blue ribbon burger, salmon burger and red pepper ravioli.

While waiting he hears a doorbell ring and it turns out it is for the busser to clean up dirty dishes.

Gordon notices Sammy also controls the POS system even though Miranda knows how to use it.

The Fig Pear Prosciutto Pizza has raw dough and is far too sweet.

When Gordon gives feedback Samy doesn’t tell Amy as he thinks it will make her nervous.

The wait time is over an hour by the time a Blue Ribbon Burger arrives.

The bun is soggy and greasy, the meat is not medium rare.

The burger is a mess and it is dripping as he eats.

The ravioli smells weird and it has a confusing taste as it is sweet and spicy.

Gordon can tell that the ravioli is store-bought.

The salmon burger looks like a crab cake patty and it is over cooked and dry.

Gordon has feedback but does not tell Amy yet and makes a point of tipping Miranda.

He changes and returns in the evening to observe the dinner service.

Gordon asks why Sammy did not give Amy feedback on the pizza but she is defensive saying it was not undercooked.

Gordon continues to give feedback on how the flavours of her dishes do not go together.

Amy continues to defend all of the dishes and the store-bought ravioli.

Gordon announces to the restaurant that the ravioli is store bought.

They agree to removing the ravioli from the menu that night.

Samy is tasked with telling Amy, who reacts by removing every single item on the menu except for the desserts.

Gordon pulls Samy aside to comment on Amy’s stubbornness.

A customer is left waiting for an order that Samy mistakenly didn’t take and he blames Miranda.

Amy makes a mistake on an order going out and asked if she was sure by Katy.

Amy calls it disrespect and attempts to send her home.

(Video) AMY'S BAKING COMPANY THE FULL EPISODE | Kitchen Nightmares

The food is served slowly and is still sent back with problems.

Gordon is confused why no feedback is given to Amy and food is just tossed immediately after it is sent back.

Gordon tells the customers about Samy taking the tips and they can’t believe it.

Amy attacks Katy and attempts to fire her.

Samy tries to intervene and stop it happening but Katy quits instead.

Gordon sits with the owners and asks why Amy cannot take criticism and she bickers with Sammy.

Amy is in denial about the feedback but Gordon is too tired to get into it and they close for the night.

Gordon returns the next morning and the door is locked as the owners are not in yet.

Gordon meets former staff members Jessica and Henry.

Jessica and Henry say they were only allowes to pour water for guests for months.

Jessica begged to be allowed in the kitchen but was refused even though she has a culinary degree.

Henry said Samy wasn't professional and made him wash his car for him!

They saw high turnover rates of the staff and the owners being completely defensive of their food.

They also say that they weren’t willing to listen to customer feedback.

The owners sit with him and Amy cuts him off when he is talking about the problems of the kitchen.

They get into an argument of what was said about the night before.

Amy exaggerates the reason she fired Katy saying she had an attitude.

Even though Gordon witnessed it and the situation was not as she said.

Gordon then gives the feedback on what he learned from the former staff.

Amy tries to defend the turnover rate. denying the numbers.

Samy confirms it is the correct number and she is upset that he has told Gordon.

Amy leaves to have a water and she is complaining of Gordon attacking her and insulting her.

She blames everyone from disrupting the service the night before.

They get into an argument once again and she threatens to go home.

He tells her she is delusional and Amy doesn't want to hear any more but Samy tells her to listen to Gordon and let him finish.

Gordon says he cannot help people who cannot take criticism or want to help themselves.

(Video) SPECIAL EPISODE OF AMY'S BAKING COMPANY | Kitchen Nightmares FULL EPISODE

He tells them that if they aren't willing to change he isn't going to continue.

They have the right to run their restaurant how they want but he is going to do what is right and what is right is to walk away.

He wishes them good luck and Gordon Ramsay walks out the restaurant.

Amy says she doesn't need his help and things will continue without him.


Amy's Baking Company Revisited

The episode goes through the social media outbursts and interviews with Buzzfeed and Huffington Post writers talking through the media surrounding the show.

After the episode aired social media turned on the restaurant with an avalanche of negativity.

There were countless memes, gifs, skits and cartoon parodies about the episode and the owners.

Gordon introduces new footage including more meow footage.

It also shows Amy explaining that she has female kitchen staff as the kitchen is too small and men are rubbish at cleaning.

There is footage of an argument over pre packed gnocchi and the tips.

Amy tells Gordon that the servers don't deserve the tips as they don't work as hard as her husband.

Gordon shows their submission video which features Amy criticising Samys customer service skills.

The walk is shown as being a mess.

Amy explains there has been a few incidents with customers and that she has been retaliating to Yelp reviews.

The staff talk about what happened since the episode, they fired everyone and then begged the staff to return.

One waitress was caught taking a $5 tip from a customer and this started an argument.

The restaurant has since become a tourist site with people coming to see if the restaurant is as shown on the show.

A couple is interviewed and their dining companion had flies in their drink.

They were accused of putting them in themselves and asked to leave the restaurant.

They have tried to cash in on the notoriety of the restaurant by selling t shirts with slogans from the episode.

The couple is interviewed at the restaurant by Ana Garcia, Gordon's rep.

Amy initially says that she has no time for an interview and Samy wants money.

He wants compensation for what Kitchen Nightmares did to them.

They say that they believe they were set up and the episode was not fair.

She believes the restaurant was filled with Yelpers and says they were just defending themselves.

She claims that since she has been plagued by rogue customers.

(Video) Why Kitchen Nightmares Was Actually a Failure.

They have been browsing or placing fake cockroaches in the restaurant and she has to stand up to these people.

She says that the initial Facebook comments were not them but because of internet trolls they are now reacting.

Samy says that they are now giving the waitresses tips as the restaurant is empty.

The ravioli is still frozen, there is more abuse at Gordon and Samy still believes Amy's food is excellent.

Amy ends with saying that if customers come to attack them they will throw them out.

What Happened Next at Amy's Baking Company?

They temporarily closed the restaurant and reopened on 21st May 2013.

Yelp reviews were mostly negative after the episode aired with some loyal customers posting positive reviews.

Miranda was fired for taking a tip that a customer had hidden for her and is now working for Cracker Barrell.

Negative comments were responded to with a tirade of abusive and insulting posts on Facebook by Amy and Samy.

However, the owners claimed that their Facebook account was hacked

Details of Amy's past including a criminal conviction for social security fraud to obtain credit have surfaced.

It was also reported that Samy was subject to an immigration case after failing to declare previous charges including drug charges and trafficking.

He was banned from entering France and Germany.

Katy did an AMA on Reddit and answered a whole host of questions about the restaurant.

The owners claim they have received death threats and hired PR guru Jason Rose to help them with the media backlash.

They cancelled a press conference and were dropped by the PR company, after legal threats from Fox.

They reopened the restaurant and reviews were once again mixed.

They began selling merchandise with catchphrases from the episode and appeared on Dr Phil.

Amy's Baking Company closed in September 2015 due to problems with the landlord.

Amy planned to focus on an online cookery school and to sell her desserts to businesses.

Amy and Samy have moved to Tel Aviv in Israel.

Amy's Baking Company was aired on 10 May 2013, the episode was filmed in December 2012 and is Kitchen Nightmares season 6 episode 15.


Read About More Kitchen Nightmares

Previous episode - Chappy's

Next episode - Pantaleone's

(Video) Dr. Phil Asks Amy and Sammy About Their Behavior on "Kitchen Nightmares"


This post was last updated in February 2022.

FAQs

Is Amy's Bakery from Kitchen Nightmares still open? ›

Amy's Baking Company permanently closed on September 1, 2015. Amy Bouzaglo explained that the development stemmed from problems with the building's former landlord, and not the TV series.

Why was Samy deported? ›

According to the Arizona Republic, Samy had a criminal record with documents showing he's banned from France and Germany and has a history of drug and extortion charges. The Bouzaglos had been fighting his immigration case since 2008, but Samy was eventually deported.

Is Amy's baking Company in Scottsdale Arizona still open for business? ›

AMY'S BAKING COMPANY - CLOSED - 214 Photos & 760 Reviews - 7366 E Shea Blvd, Scottsdale, AZ - Menu - Yelp.

Where is Amy and Samy? ›

Amanda Patricia Bossingham, known as Amy Bouzaglo was born in Alaska. She later married Salomon "Samy" Bouzaglo Jr, a Moroccan born Israeli, and they set up a baking company together in Scottsdale, Arizona. Bouzaglo has Israeli citizenship, and him and Amy both live in Israel now.

Did Amy from kitchen nightmares go to jail? ›

Records show Amy has served time in federal prison and has a history of liens and judgments. In 2003, Amy Bouzaglo pleaded guilty to misuse of a Social Security number when she applied for a $15,000 bank loan. At the time, her name was Amanda Bossingham. She spent about a year in prison beginning in 2008.

Did Amy's go out of business? ›

Amy's Kitchen abruptly closed its factory in San Jose, California this week. It employed 331 people. According to paperwork filed with the state, the plant will officially close on Sept. 16, but manufacturing operations ceased on July 18.

Where is Sammy now Kitchen Nightmares? ›

Sammy was arrested for trashing his restaurant and unauthorised use of credit cards. He can now be found working as a Chef in New York at The Appalachian Market, a gas station that also serves food, Pizza being a speciality.

What nationality is Amy Bouzaglo? ›

Did Amy's baking Company make the desserts? ›

At one point, Ramsay is shown crowing over one of their desserts. “This is beautiful,” he says. Later, readers posted evidence on the Facebook page that showed that the desserts are made elsewhere. Indeed, in the entire episode, Amy is never shown making a single dessert.

Who bought Amy's foods? ›

Amy's Kitchen sells, leases back Sonoma County, Oregon, Idaho food plants in $144M deal. Amy's Kitchen has sold all its company-owned production facilities and leased them back in a roughly $144 million deal. New York-based real estate investment trust W.P. Carey Inc.

Where are the owners of Amy's baking company now? ›

What are Amy and Samy Bouzaglo doing now? Following the closure of Amy's Baking Company in 2015, the couple is believed to have moved to Tel Aviv, Israel. At the time of the closure of the restaurant, Samy affirmed that they were working on multiple new projects. Since then, Samy has kept a low profile.

Who owns Amy's Drive Thru? ›

Amy's Drive Thru was created by Rachel and Andy Berliner, the married duo who also founded Amy's Kitchen in the 1980s. That business has been thriving for decades, and it's now the leading maker of vegetarian and vegan frozen meals. It looks like Amy's Drive Thru is set for a similar level of success.

Is Amy's family owned? ›

Amy's Kitchen is a family-owned, privately-held American company based in Petaluma, California, that manufactures organic and non-GMO convenience and frozen foods. Founded in 1987 by Andy and Rachel Berliner, and incorporated since 1988, the company took its name from their daughter, Amy.

Is Samy Bouzaglo Israeli? ›

Samy Bouzaglo was born in Morocco and grew up there in a Jewish family. He later moved to the USA, where he met and married his wife, Amy, and they set up a baking company together in Scottsdale, Arizona. Bouzaglo has Israeli citizenship, and him and Amy both live in Israel now.

What does Samy Bouzaglo do? ›

Samy Bouzaglo, an Arizona restaurateur who achieved infamy with his wife after an especially embarrassing appearance by the two in an episode of celebrity chef Gordon Ramsay's “Kitchen Nightmares,” has an international criminal background and could face deportation back to his native Israel, it was revealed on ...

Do people get paid for Kitchen Nightmares? ›

The show has been accused of hiring actors as diners, and this disclaimer essentially admits that diners are, on some level, paid. They're being given the opportunity to eat for free and become TV stars, like the diners on Hell's Kitchen.

Did Amy's lay off employees? ›

SAN JOSE — Amy's Kitchen has formally notified California's labor agency about its plans to permanently close its San Jose production center, a shutdown that will erase 331 jobs, the company said in an official filing. The facility, located at 1885 Las Plumas Ave.

Why are people boycotting Amy's? ›

Some employees allege that the company's working conditions are unsafe and they have filed complaints regarding blocked fire exits, worn-out floor mats, faulty machinery, and improper training. The allegations have caused widespread criticism and calls for a boycott of Amy's products.

Is Amy's a good company? ›

Within the past five years, Amy's California operations, according to an OSHA database of workplace misconduct, have been hit with eight separate labor violations deemed “serious” by OSHA. The company is required to pay nearly $90,000 in fines; all these violations have been contested by the company.

How many restaurants stayed successful after Kitchen Nightmares? ›

The Kitchen Nightmares Success Rate stands at 20%

There are 21 Kitchen Nightmares restaurants still open and 84 Kitchen Nightmares restaurants that have closed.

When did Kitchen Nightmares end? ›

How old is Amy and Samy? ›

Currently, the Republic reports, "Amy, 40, and Samy, 63, live in Gold Canyon. Before coming to Arizona, they lived in Las Vegas.

Who was the waitress in Amy's baking company? ›

Katy Cipriano (a self-declared alias) was a waitress whose mistreatment at the hands of her employer, Amy Bouzaglo, was shown on this week's episode of Kitchen Nightmares. The show ended with Ramsay throwing up his hands and walking away from the whole project before he even started.

How did Amy's baking company close? ›

Amy's Baking Company closed in September 2015 due to problems with the landlord. Amy planned to focus on an online cookery school and to sell her desserts to businesses. Amy and Samy have moved to Tel Aviv in Israel.

Who is Chef Amy? ›

Chef Amy Sins is a born-and-raised South Louisiana girl with Cajun and Creole cooking woven into her culinary DNA. Amy didn't follow the typical path of a New Orleans chef. No years in culinary school or kitchen stints at marquee restaurants.

Who owns Amy's Bread? ›

Amy's husband Troy Rohne joined the company full time in 2002, and now runs the business with Amy. Amy's Bread continues to be recognized as one of the best bread bakeries in the U.S. The bakery has been featured in the New York Times, New York Magazine, Time Out New York, Gourmet, Food & Wine, and Bon Appetit.

How long after Kitchen Nightmares did Amy's baking company close? ›

That's a wrap: Amy's Baking Company sold 2 years after 'Nightmares' PHOENIX — Amy's Baking Company, the Phoenix-area restaurant that gained negative international attention after the owners' explosive appearance on a reality TV show, has been sold.

Is Amy's baking company real? ›

Like with any reality show, however, not all aspects of the restaurant makeover show are entirely true (note, however, that the drama at Amy's Baking Company was reportedly all real.) Clever editing, fudging details, and even hamming things up for the camera are all par for the course with reality shows.

Why is Amy's closing? ›

Now the company announced Monday it will close its San Jose production center sometime in September. The Mercury News reports “inflation, skyrocketing materials costs, labor shortages and disruptions in the worldwide supply chain” are to blame for the closure.

Is Amy's publicly traded? ›

Amy's Kitchen has pioneered the organic food movement since its founding in 1987 and remains a privately held, family-owned business committed to offering family recipes, made-by-hand at an accessible price.

What happened with Amy's Kitchen? ›

In June, a union filed nine Unfair Labor Practice complaints against an Amy's plant in San Jose. By July, the company announced the plant would close.

Where is Amy's baking company 2022? ›

Amy's Baking Company made an impact in its eight years of operation in the Village at Shea shopping center at 7366 E. Shea Blvd., Scottsdale.

What oil does Amy's Drive Thru use? ›

The restaurant's fries will come from an undisclosed California farm that was selected for its spuds that fry well in sunflower oil.

Who owns Amy's Omelette House? ›

Ted Kopsaftis, 68, sits in the dining room of Amy's Omlette House in Burlington City, which he has owned for 16 years.

Is Amy Kitchen vegetarian? ›

The Petaluma, Calif. -based company's portfolio includes frozen entrees, bowls, pizzas and burritos, canned organic soups and beans, salsa, pasta sauce and candy. All products are vegetarian and certified organic or made with organic ingredients.

Is Amy's Kitchen unionized? ›

Workers are divided on unionization at Amy's Kitchen. But other workers said they're happy at Amy's and don't support the union effort — including Margarita Vasquez, a senior manufacturing worker and single mother who's worked at Amy's for over two decades.

Where is Amy's Kitchen headquarters? ›

Amy's employs over 2,700 people with headquarters in Petaluma, California and manufacturing facilities in Santa Rosa, CA; San Jose, CA; Medford, OR; and Pocatello, ID.

Are Amy's frozen meals processed? ›

From Jahna: Amy's have always seemed to be a little bit healthier alternative to most frozen meals (Lean Cuisine, etc.) but I know they are still very processed? and always have a LOT of sodium, a major problem with most prepackaged meals.

Where are the owners of Amys baking company now? ›

What are Amy and Samy Bouzaglo doing now? Following the closure of Amy's Baking Company in 2015, the couple is believed to have moved to Tel Aviv, Israel. At the time of the closure of the restaurant, Samy affirmed that they were working on multiple new projects. Since then, Samy has kept a low profile.

Who bought Amy's Kitchen? ›

Amy's Kitchen has sold all its company-owned production facilities and leased them back in a roughly $144 million deal. New York-based real estate investment trust W.P. Carey Inc.

Why are people boycotting Amy's Kitchen? ›

Some employees allege that the company's working conditions are unsafe and they have filed complaints regarding blocked fire exits, worn-out floor mats, faulty machinery, and improper training. The allegations have caused widespread criticism and calls for a boycott of Amy's products.

Who owns Amy's soup? ›

Rachel and Andy Berliner launched Amy's Kitchen out of their Petaluma, California ranch. While Amy's is now well-known as a growing organic frozen food maker, the company hit some bumps early on.

Did Amy's baking company make the desserts? ›

At one point, Ramsay is shown crowing over one of their desserts. “This is beautiful,” he says. Later, readers posted evidence on the Facebook page that showed that the desserts are made elsewhere. Indeed, in the entire episode, Amy is never shown making a single dessert.

Is Amy's food processed? ›

From Jahna: Amy's have always seemed to be a little bit healthier alternative to most frozen meals (Lean Cuisine, etc.) but I know they are still very processed? and always have a LOT of sodium, a major problem with most prepackaged meals.

Is Amy's drive thru the same as Amy's frozen food? ›

The food is all unique to the Drive Thru, so it's not the same Amy's Kitchen meals that you'd find at the grocery store. But it's the same great taste and quality that Amy's is known for.

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