Customer Service Representative - Remote in New York in Kingston, NY, US (2022)

Job Detailsnbowman2022-08-12T22:00:22+00:00

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The UnitedHealth Group careers website will be undergoing planned maintenance. There will be downtime on Friday, August 12th 21:00 PM Central – Saturday, August 13th 2:00 AM Central.

Customer Service Representative - Remote in New York in Kingston, NY, US (1)

Customer Service Representative - Remote in New York in Kingston, NY, US (2)

Customer Service Representative - Remote in New York in Kingston, NY, US (3)

Customer Service Representative - Remote in New York in Kingston, NY, US (4)

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Careers at UnitedHealth Group

We’re creating opportunities in every corner of the health care marketplace to improve lives while we’re building careers. At UnitedHealth Group, we support you with the latest tools, advanced training and the combined strength of high caliber co-workers who share your passion, your energy and your commitment to quality. Join us and start doing your life’s best work.SM


Compassion. It’s the starting point for health care providers like you and it’s what drives us every day as we put our exceptional skills together with a real feeling of caring for others. This is a place where your impact goes beyond providing care one patient at a time. Because here, every day, you’re also providing leadership and contributing in ways that can affect millions for years to come. Ready for a new path? Learn more, and start doing your life’s best work.SM

Our teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. Here, you’ll discover a wealth of pathways for professional growth within Customer Service, Billing, Claims, Enrollment & Eligibility and across our global economy. Join us and find out why this is the place to do your life’s best work.SM

If you are located within thestate of New York, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.

Training classes start soon – apply today!

The world is a more interesting place when you can see it through someone else’s eyes. Bring your empathy and compassion to a role that will bring out your best every day.UnitedHealthcare, part of theUnitedHealth Groupfamily of businesses, can provide you with some of the best training and tools in the world to help build relationships and serve our existing and new customers. You’ll take as many as 50-70 calls per day from customers who have questions about their health benefits. As their advocate, you’ll use your personality and our tools to help them through the health care benefits available to them, including helping them enroll in a new plan. This is no small opportunity. Join us and discover how you can take your career to a new level.

This position is full-time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 4:30pm EST. It may be necessary, given the business need, to work occasional overtime.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

  • Respond to and resolve on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence
  • Educate customers about the fundamentals and benefits of consumer-driven health care, guiding them on topics such as selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider
  • Contact care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
  • Assist customers in navigating and other UnitedHealth Group websites while encouraging and guiding them towards becoming self-sufficient in using these tools

This role is equally challenging and rewarding. You’ll be spending long periods of time on the phone and called on to research complex issues pertaining to the caller’s health, status, and potential plan options. To do this, you’ll need to navigate across multiple databases which require fluency in computer navigation and toggling while confidently and compassionately engaging with the caller.

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You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED (or higher) OREquivalent work experience
  • Minimum of 2+ years of combined education, work and/or volunteer experience

Preferred Qualifications:

  • Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
  • Social work, behavioral health, disease prevention, health promotion and behavior change(working with vulnerable populations)
  • Sales or account management experience

Telecommuting Requirements:

  • Reside within the state of New York
  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
  • Ability to keep all company sensitive documents secure (if applicable)
  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at

Learn how Teresa, a Senior Quality Analyst,works withmilitary veterans and ensures they receive the best benefits and experience possible.

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 5 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near – obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, Military families, and Veterans wherever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life’s best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: #RPO, #YELLOW

Additional Job Detail Information

Requisition Number 1015702

Business Segment UHC Benefit Ops – E&I Ops

Employee Status Regular

Job Level Individual Contributor

Travel No

Country: US

Overtime Status Non-exempt

Schedule Full-time

Shift Day Job

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Telecommuter Position No

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What do remote customer service representatives do? ›

As a remote customer service agent, your duties are to answer telephone or video calls or work over chat platforms to address customer concerns and questions about different types of product or service options. You may assist them with setting up a device or troubleshooting technical issues.

Can I get a remote job with no experience? ›

Well, yes, you can! There are lots of remote jobs that don't require experience like Virtual Assistant, Data Entry – and we're here to guide you on how to get that job!

Do customer service people work from home? ›

Most duties performed by customer service agents can be done from a home office using the internet to connect to communications tools.

What do you need for customer service from home? ›

The qualifications that you need to get a customer service job in which you work from home include communication skills, a high school diploma or GED certificate, and a computer that can access your employer's call logging system or chat application. Phone-based customer service work usually requires a landline.

Whats it like working a remote customer service job? ›

You can typically work a flexible schedule and bank as much as you can. Some remote customer service agents clock 15 to 20 hours per week, others as much as 60 hours. This is why many people use a remote customer service gig between jobs, or when they need to earn extra income (like during the holidays).

Is being a customer service representative hard? ›

Some jobs are inherently more stressful than others and customer service jobs fall into the “very stressful” category. Customer service agents are often under extreme time pressures, have to deal with complex problems, and often rude customers.

What is the easiest job to do from home? ›

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How do you get hired for a remote job? ›

How to Get a Remote Job in 6 Easy Steps
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  2. Determine What Really Motivates You at Work.
  3. How to Find Your Dream Remote Job.
  4. Know What Remote Employers are Looking for.
  5. Write Your Resume for a Remote Job Application.
  6. Bring it All Home (and Follow up on Your Application)
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What is the highest paying remote job with no experience? ›

6 High-Paying Remote Jobs You Can Land With No Remote Experience
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How do I get hired in customer service? ›

How do I get a customer service representative job?
  1. Earn a high school diploma or equivalent. ...
  2. Look for open customer service representative positions that fit you. ...
  3. Create your resume and apply for roles. ...
  4. Prepare for interviews. ...
  5. Research your potential employer before the interview.
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What skills should you have to obtain a customer service position? ›

Your List of the Most Important Customer Service Skills (According to Data)
  • Persuasive Speaking Skills. Think of the most persuasive speaker in your organisation. ...
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  • Adaptability. ...
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  • Self-Control. ...
  • Taking Responsibility. ...
  • Patience.

What is it like to be a remote customer service representative? ›

A remote customer service team means employees are either working from a home office or outside of the organization's standard brick-and-mortar office facilities. Remote customer service jobs were some of the first positions to go virtual during the Covid-19 pandemic, and many customer service roles remain virtual.

What skills should you have to obtain a customer service position? ›

Your List of the Most Important Customer Service Skills (According to Data)
  • Persuasive Speaking Skills. Think of the most persuasive speaker in your organisation. ...
  • Empathy. ...
  • Adaptability. ...
  • Ability to Use Positive Language. ...
  • Clear Communication Skills. ...
  • Self-Control. ...
  • Taking Responsibility. ...
  • Patience.

What are the job description of a call center agent? ›

Answer inbound calls in a timely and friendly manner. Evaluate problems and complaints of the callers and provide proper solutions to them. Respond to the needs of customers and provide personalized service. Provide information on the company's products or services and generate interest in the offer.

What is data entry job description? ›

A Data Entry Clerk is responsible for transferring data from paper formats into computer files or database systems. Their transfer of data happens manually or using scanners. They type in customers' information and create spreadsheets, verifying them against source documents at different stages during the process.


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